We are here to help

We help with connecting, configuring, and running Pulse. Below is how to reach us and what to expect.

How to get in touch

• Support email: support@aragon-lab.com — questions about how the application works.
• Implementation and onboarding: hello@aragon-lab.com — configuration for your processes, a demo, a walkthrough.
• Security: security@aragon-lab.com — reports of vulnerabilities and incidents.

Response times

We respond to inquiries on business days. The estimated time for a first response is within one business day. The exact support parameters for your organization are set out in the contract.

Common topics

Connecting the application in Teams

Pulse is installed in Teams by your organization; on first connection, the administrator grants the necessary Microsoft 365 permissions. If you need help with the installation, write to us.

Don't have Microsoft 365 yet

We will help you deploy Microsoft 365 and set up Pulse on top of it — this is part of the implementation work.

Questions about data and access

Where data is stored and how access works are described in the Privacy Policy. For individual requests, write to privacy@aragon-lab.com.